[Mageia-bugsquad] Bugsquad team organisation

[Remco Rijnders]

On Wed, Aug 17, 2011 at 09:41:13AM +0200, Manuel Hiebel wrote:
>Le mardi 16 août 2011 à 19:31 +0200, Remco Rijnders a écrit :
>> Dear all,
>>[...]
>> Sincere regards,
>>
>> Remco
>
>Hi all, and sorry for the wrong reply, I have subscribe to the list just
>this morning.
>
>I have no experience on bug triaging,  I read the ml list and the
>posts of TV or Ahmad and the wiki page. But for a lot of bugs I don't
>know what to do.
>
>If nobody want to do that, I can take this job.
>
>But my English is very bad :/ ( as you can see), and I am not sure to be
>the best person to take that :)
>-- 
>Manuel Hiebel (leuhmanu)

Hi Manuel,

Nice to hear from you. I noticed that you have stepped up in recent weeks 
to fill some of the gaps in the triaging of problem reports that came into 
existance with Ahmad's decision to take a few steps back from the 
bugsquad.

I am also willing to step up my efforts within this team and become more 
involved as I feel the bugsquad team is of too great importance to leave 
lingering unattended.

Your concern on your English language skills is understandable, but I 
think you can make yourself understood and that is what matters more than 
scoring perfect on an English writing test. I believe that people who do 
the work also have a say in it and the representation of the team within 
the project. Should there be no other volunteers or should you want, I'm 
also willing to team up with you and perhaps make this more of a joint 
effort.

As I see it, the triage team isn't doing all that bad but it would be nice 
if we could have more of a 'team' feeling to it. That is, have people 
available on the IRC channel as well as make better use of this list. This 
should help those who want to help out and also can help in case of doubts 
on the best approach to handle a bug, who to assign it to, and what 
package to assign it to.

Furthermore, I think it is important for the triage team to have good 
contacts with the QA team, security team and sysadmins and ideally some 
overlap between the team members in those teams as well.

Finally, I also think that bug reports should receive a timely follow up 
and that ideally once the problem is clear is assigned to someone for 
fixing. Open bug reports should be regulary reviewed to see if they are 
still current and still apply. Assigned bug reports should be brought to 
the attention of the assignee for a status update and reminder.

I fear lack of time and to a lesser extend lack of experience in this 
field is one of the things that have hold me back in becoming more active 
within the team up till now.

Kind regards,

Remco (Remmy)
with you
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