[Mageia-dev] NEEDHELP Bugzilla keyword

[Guillaume Rousse]

Le 14/03/2012 12:24, Colin Guthrie a écrit :
> 'Twas brillig, and Samuel Verschelde at 14/03/12 11:21 did gyre and gimble:
>> Le mercredi 14 mars 2012 10:04:51, Olav Vitters a écrit :
>>> I have several bugs assigned to me to which I have no idea at all on how
>>> to fix it or even investigate.
>>>
>>> Take e.g. https://bugs.mageia.org/show_bug.cgi?id=3642
>>> "The biggest problem: mouse position isn't stable. Once in a while it
>>> just slides out of the screen. To find it isn't simple."
>>>
>>> Could I get a NEEDHELP keyword for this? It is assigned to me, but I
>>> just don't know what to do. Hopefully with a keyword we could setup
>>> maybe a weekly email ("whine") in which these bugs are highlighted.
>>
>> I don't know, wouldn't it be more efficient to ask for help directly on the
>> mailing list?
>
> I for one am pretty bad a looking for such keywords. I do however read
> the ML... so as Samuel suggests, this would be better for me, but if
> others can help out via BZ, then maybe it's still a good idea.
I'm not just multiplicating the different ways to ask for additional 
support will help focusing on this kind of issues.

Anyway, the actual problem here seems not really to be a communication 
issue, but the fact than this bug report is unusable, without any way to 
reproduce the issue. I'd rather shift the discussion about how to get 
less, but more valuable reports, by educating end users.


-- 
BOFH excuse #414:

tachyon emissions overloading the system