[Mageia-discuss] Mageia review with bad experience

[andre999]

Romain d'Alverny a écrit :
> On Fri, Oct 7, 2011 at 09:10, Maarten Vanraes<maarten at rmail.be>  wrote:
>    
>> Op vrijdag 07 oktober 2011 08:33:10 schreef Wolfgang Bornath:
>>      
>>> 2011/10/7 andre999<andre999mga at laposte.net>:
>>>        
>>>> It is obvious that the reviewer was a little confused -- and I have
>>>> doubts that this confusion has anything to do with Mageia.  What can I
>>>> say, we don't choose the reviewers :-\
>>>>          
> But still, this kind of review is still interesting, it hints to
> issues that may seem "obvious" to the rest of us that are obviously
> not. It comes down to who we build this product for, in the end.
>    

That's true.  There is room for improvement in terms of online help 
during installation.  (Another distro is much better at this than us or 
mdv.)

>>> My favorite part is where he complains about the message "You must add
>>> media": how would anybody know what to do with a button "Add media"
>>> next to the message. :)
>>>        
>> yes, that was funny, first he complains of no codec (likely patented) and then
>> about no media sources, which would solve the first one. /o\
>>      
> But, as a (new) user, how is he supposed to know firsthand? Couldn't
> the feedback and whole user flow be changed?
>
> For instance, if the only action available to "No medium found" is
> "Add media", why confuse him by asking what to do? instead of just
> adding the media and asking a further, more to the point question? (or
> doing something else more to the point in this context)
>    

His point about missing codecs does reflect a reaction which I suspect 
would be fairly common.  A better explanation of alternatives and 
consequences would be a very good idea.  Note that many (including 
myself) for various reasons don't have a reliable enough Internet 
connexion to download during install, so they may be reluctant to add 
media at that point, even if they do have Internet access.

It is ironic that he starts by saying that he has been pleased in his 
reviews of Mandriva, but most of his criticisms seemed to be where 
Mageia followed Mandriva practices.  The tone probably being decided by 
the lack of a successful install.

> Romain
>
>    
-- 
André