[Mageia-webteam] [Bug 3047] ASSIGNED status means

Frédéric Buclin bugzilla-daemon at mageia.org
Wed Oct 19 20:52:24 CEST 2011


https://bugs.mageia.org/show_bug.cgi?id=3047

Frédéric Buclin <LpSolit at aim.com> changed:

           What    |Removed                     |Added
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                 CC|                            |LpSolit at aim.com

--- Comment #20 from Frédéric Buclin <LpSolit at aim.com> 2011-10-19 22:52:24 CEST ---
Adding a new bug status doesn't necessarily help maintainers fix their bugs
faster. :) If assignees do not use the new bug status as you wish, this just
make things harder to manage. For you information, Bugzilla 4.0 renamed NEW as
CONFIRMED, and ASSIGNED as IN_PROGRESS to better reflect what they mean
(Mageia's Bugzilla won't be affected as these new bug statuses are only for new
installations, not for those which are upgrading).

There are two things which could help the triage team:

1) Pester maintainers to triage bugs assigned to them. Bugzilla has a whining
system which works as follows: whineatnews.pl can be run as a cron job (e.g.
once a week) and it will send an email to all assignees who didn't touch their
bugs in the last X days, where X is configurable from the Parameters page. Only
bugs left with status NEW and REOPENED are concerned. If assignees complain
about these weekly emails, tell them to either reassign their bugs to squad, or
change the bug status to ASSIGNED (the whining system doesn't pester about bugs
with the status set to ASSIGNED). This is a nice way to force them to triage
bugs assigned to them.

2) You can query for bugs which haven't been touched by their assignee in the
last Y days. For instance, to get all open bugs in the Mageia product where the
assignee didn't do anything in the last 15 days:

https://bugs.mageia.org/buglist.cgi?emailassigned_to1=1&query_format=advanced&field0-0-0=owner_idle_time&email1=bugsquad%40mageia.org&type0-0-0=greaterthan&value0-0-0=15&resolution=---&product=Mageia&emailtype1=notequals

If you are curious to see how I did it, simply click the "Edit Search" link at
the bottom of the list, and you will see which fields I filed. This is another
good way to keep track of inactive bugs.

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