[Mageia-dev] How will be the realese cycle?

[Marc Paré]

Le 2010-10-16 02:56, Luca Berra a écrit :
> On Fri, Oct 15, 2010 at 10:00:14PM -0500, Fernando Parra wrote:
>> The basic/novice user doesn't read anything,
> remove basic/novice from the sentence and i will agree ;)
>
>> doesn't request anything to some like a bugzilla,
> but give him a forum and he probably will
>

This statement I totally agree with! If a user is told to submit in 
bugzilla, I find that they will not do it. Reporting to bugzilla for a 
user, is one more level of serious commitment on their part and most 
will not want to commit themselves to it.

However, if they can report to a forum, this is different. Users view 
forums as community involvement with community feedback. They may be ask 
to test out the problem and report back on the result (just like in 
bugzilla) but they know that other community members will be there to 
lend a hand and support.

If we are going to be really interested in quashing bugs with a lot of 
community involvement, IMHO, I think that we should offer

-- bugzilla for the enthused and commited users. These people are 
interested on reporting bugs the right way and will replicated and help 
in debugging.

-- but for ordinary users, we could offer them a "Report a bug" forum 
where they can report a bug; the community could then replicated the 
bug; have a "Bug-ambassador" or "bug-reporter" or .... who could then 
submit it officially on bugzilla. Tracking of that particular bug could 
then be the responsibility of the "Bug-ambassador"; once the bug is 
quashed, the "Bug-ambassador" could report back to the "Report a bug" 
forum of the bug fix and thank the community for their help. This would 
help validate the user who reported the bug and make him/her feel like a 
part of the contributing team.

IMHO, this would work a lot better for the majority of users who do not 
want to commit to any more than reporting the bug; the devs would get a 
more constant stream of bug submissions by "Bug-ambassadors" who are 
able to triage submitted bugs on the forum.

Doing it this way would still make bugzilla the only place where devs 
would go to pick up bug information and the "Bug-ambassadors" would be 
the people who triage the bugs at the forum level.

Marc