[Mageia-dev] [changelog] [RPM] cauldron core/release otrs-3.1.2-1.mga2

Thierry Vignaud thierry.vignaud at gmail.com
Fri Mar 9 21:52:03 CET 2012


On 9 March 2012 16:23, dlucio <buildsystem-daemon at mageia.org> wrote:
> Description :
> The Open Ticket Request System (http://otrs.org/) is a web based ticket system.
>
> Feedback: feedback at otrs.org

This has nothing to do in %description

>  OTRS is an Open source Ticket Request System with many features to manage
>  customer telephone calls and e-mails. It is distributed under the GNU
>  AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX,
>  FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to
>  answer them with a team of agents? You're going to love the OTRS!

%description should stop right here

>  Feature list:
>
>   Web-Interface:
>    - Agent web interface for viewing and working on all customer requests
>    - Admin web interface for changing system things
>    - Customer web interface for viewing and sending infos to the agents
>    - Webinterface with themes support
>    - Multi language support (Brazilian Portuguese, Bulgarian, Dutch, English,
>       Finnish, French, German, Italian and Spanish)
>    - customize the output templates (dtl) release independently
>    - Webinterface with attachment support
>    - easy and logical to use
>
>   Email-Interface:
>    - PGP support
>    - SMIME support
>    - MIME support (attachments)
>    - dispatching of incoming email via email addess or x-header
>    - autoresponders for customers by incoming emails (per queue)
>    - email-notification to the agent by new tickets, follow ups or lock timeouts
>
>   Ticket:
>    - custom queue view and queue view of all requests
>    - Ticket locking
>    - Ticket replies (standard responses)
>    - Ticket autoresponders per queue
>    - Ticket history, evolution of ticket status and actions taken on ticket
>    - abaility to add notes (with different note types) to a ticket
>    - Ticket zoom feature
>    - Tickets can be bounced or forwarded to other email addresses
>    - Ticket can be moved to a different queue (this is helpful if emails are
>       for a specific subject)
>    - Ticket priority
>    - Ticket time accounting
>    - Ticket merge feature
>    - Ticket ACL support
>    - content Fulltext search
>
>   System:
>    - creation and configuration of user accounts, and groups
>    - creation of standard responses
>    - Signature configuration per queue
>    - Salutation configuration per queue
>    - email-notification of administrators
>    - email-notification sent to problem reporter (by create, locked, deleted,
>       moved and closed)
>    - submitting update-info (via email or webinterface).
>    - deadlines for trouble tickets
>    - ASP (activ service providing) support
>    - TicketHook free setable like 'Call#', 'MyTicket#', 'Request#' or 'Ticket#'
>    - Ticket number format free setable
>    - different levels of permissions/access-rights.
>    - central database, Support of different SQL databases (e. g. MySQL, PostgeSQL, ...)
>    - user authentication agains database or ldap directory
>    - easy to develope you own addon's (OTRS API)
>    - easy to write different frontends (e. g. X11, console, ...)
>    - own package manager (e. g. for application modules like webmail, calendar or
>       filemanager)
>    - a fast and usefull application

Too long...


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