[Mageia-dev] [changelog] [RPM] cauldron core/release otrs-3.1.2-1.mga2
Thierry Vignaud
thierry.vignaud at gmail.com
Fri Mar 9 21:52:03 CET 2012
On 9 March 2012 16:23, dlucio <buildsystem-daemon at mageia.org> wrote:
> Description :
> The Open Ticket Request System (http://otrs.org/) is a web based ticket system.
>
> Feedback: feedback at otrs.org
This has nothing to do in %description
> OTRS is an Open source Ticket Request System with many features to manage
> customer telephone calls and e-mails. It is distributed under the GNU
> AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX,
> FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to
> answer them with a team of agents? You're going to love the OTRS!
%description should stop right here
> Feature list:
>
> Web-Interface:
> - Agent web interface for viewing and working on all customer requests
> - Admin web interface for changing system things
> - Customer web interface for viewing and sending infos to the agents
> - Webinterface with themes support
> - Multi language support (Brazilian Portuguese, Bulgarian, Dutch, English,
> Finnish, French, German, Italian and Spanish)
> - customize the output templates (dtl) release independently
> - Webinterface with attachment support
> - easy and logical to use
>
> Email-Interface:
> - PGP support
> - SMIME support
> - MIME support (attachments)
> - dispatching of incoming email via email addess or x-header
> - autoresponders for customers by incoming emails (per queue)
> - email-notification to the agent by new tickets, follow ups or lock timeouts
>
> Ticket:
> - custom queue view and queue view of all requests
> - Ticket locking
> - Ticket replies (standard responses)
> - Ticket autoresponders per queue
> - Ticket history, evolution of ticket status and actions taken on ticket
> - abaility to add notes (with different note types) to a ticket
> - Ticket zoom feature
> - Tickets can be bounced or forwarded to other email addresses
> - Ticket can be moved to a different queue (this is helpful if emails are
> for a specific subject)
> - Ticket priority
> - Ticket time accounting
> - Ticket merge feature
> - Ticket ACL support
> - content Fulltext search
>
> System:
> - creation and configuration of user accounts, and groups
> - creation of standard responses
> - Signature configuration per queue
> - Salutation configuration per queue
> - email-notification of administrators
> - email-notification sent to problem reporter (by create, locked, deleted,
> moved and closed)
> - submitting update-info (via email or webinterface).
> - deadlines for trouble tickets
> - ASP (activ service providing) support
> - TicketHook free setable like 'Call#', 'MyTicket#', 'Request#' or 'Ticket#'
> - Ticket number format free setable
> - different levels of permissions/access-rights.
> - central database, Support of different SQL databases (e. g. MySQL, PostgeSQL, ...)
> - user authentication agains database or ldap directory
> - easy to develope you own addon's (OTRS API)
> - easy to write different frontends (e. g. X11, console, ...)
> - own package manager (e. g. for application modules like webmail, calendar or
> filemanager)
> - a fast and usefull application
Too long...
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