[Mageia-discuss] Mailing List to Web Forum Bidirectional Gateway

[Frederic Janssens]

On Tue, Oct 5, 2010 at 16:24, Maât <maat-ml at vilarem.net> wrote:

> Le 05/10/2010 02:39, Frederic Janssens a écrit :
> > communication structure.
>


> > So, in the hope that the discussion can become somewhat more
> > constructive that way, could you describe that structure as you see it
> > now ?
>
> Thanks for the reply

>
> Triage team (as it used to be in Mandriva universe) belongs to
> bugtracker domain though i consider it would be very cool to have a
> (hopefully big) number of them in forum support team.
>

Yes, I think their role should be better advertised, and coupled to support.


> -- Support team as i imagine it is compound of rather experienced users
> (and hopefully also skilled experts)  willing to guide less experienced
> users and new comers. Ideally this team should be rather large to give
> users a feeling of being quickly and well taken care of.
> The members of this team will offer the better way for Mageia to welcome
> users and give a positive support experience. This task can be very time
> consuming so the more skilled they will be and the more their number
> will be,


I think it would be best to have a gradation of skills, with an easy access
to
less specialised helper roles.
The nearest thing I know to what I envision is the karma/moderation model of

http://slashdot.org/ . But *phpBB3* does not seem support such sorts of
features.
I am still trying to understand it's structure to see if it is reasonable to
try to add them.

the more easy to endure will be the task and the more happy
> will be Mageia end users.
>
>
This team work and the quality of packagers work (iow the distro) imho
> will be the best assets of Mageia to conquer the world :o) (i'm
> borrowing Goom's "clown nose")
>
>  Yes, definitly. I think we must try to find ways/structures that help make
these tasks enjoyable. The guiding principle beeing : most people enjoy
beeing helpfull
within their abilities when they feel like it. So we have to give them (not
only those formally member of the team) the tools and permissions adapted to
their level of competence.

I mostly agree with all you wrote, but am too tired to do further comments
at this moment.
Thanks

-- 

Frederic
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