[Mageia-discuss] User support mailing list?

[Dale Huckeby]

On Fri, 3 Jun 2011, Remco Rijnders wrote:

> Dear all,
>
> In the past few days since the release (and also before, but less frequently) 
> I notice a number of requests for help and assistance for a variety of issues 
> being posted on this list. To me this seems to be not really on topic for 
> this list which, to my understanding, is more aimed at discussing the 
> direction of Mageia for future releases and the role Mageia should play in 
> the larger free software community.
>
> I can fully understand why people would ask for help on this mailing list as 
> it seems the most appropiate one given the lists we have available. I'd like 
> to suggest the creation of a new mailing list for and by users where they can 
> get or provide assistance with end user problems and questions like these.
>
> I've brought this topic up on #mageia-dev today and received mixed reactions, 
> though most of them seemed to be reluctant. As I'd like to gather the opinion 
> of a wider audience than just those present and awake in #mageia-dev at the 
> time, I now write this email.

I am one of those people who much prefers mailing lists (call me old-fashioned) to forums, so I like
your idea.  I also like the even-handed, reasonable way you presented it, listing both pros and
cons and attempting to give responses to the latter.  If it's do-able and not a hardship to the
organization (which I think you addressed) I'm all for it.

Dale Huckeby