[Mageia-webteam] [Bug 3879] Improve component selection in Bugzilla

[Florian Hubold]

https://bugs.mageia.org/show_bug.cgi?id=3879

--- Comment #16 from Florian Hubold <doktor5000 at arcor.de> 2012-02-20 18:18:40 CET ---
(In reply to comment #14)
> i can't understand why we must loose triage team
> time if we can make this step automatic. if a person manage only a certain type
> of bugs (and he's aware of the tool/program working method) i think it is clear
> that bugs can be managed in a better way.

Could you please be more specific about how it is clear that bugs can be
managed in a better way and what you mean by better? Also seems you didn't
understand the purpose of the triage team, it normally does exactly what you
want to automatize, and normally they do a much better job, and treat bugs
individually and put them in context, which is also important. It can't really
be automated, as f.ex. some packagers are listed as maintainers, but can't
allocate spare time to fix bugs, so if we automatically assign some bugs to
them, they will in most cases not even get any reply, and the user will get a
bad perception.

Also assignation is the part which takes least amount of time, so it doesn't
make any sense to automate it, because the bugs also need to be monitored
steadily, and Assignee often needs to be readjusted.

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