[Mageia-webteam] Forums structure : support catregory
maat-ml at vilarem.net
Wed Mar 23 08:00:05 CET 2011
Le 23/03/2011 03:11, planas a écrit :
> I like the sub-forms you suggested.
> I think you could have
> Basic Hardware Support
> Printers and printing
> Advanced Hardware Support (for more troublesome problems)
> General Software Support
> Basic how to use supplied software
> Basic how to install and maintain
> How configure firewall/av
> Any other basic tasks a user might find important
Thanks for your answer... i'd rather avoid to split hardware and software aspect as for example people having to deal with xsane will have, on the same "file", to solve a hardware problem with the scanner, then a software problem to master xsane.
More generally this separation hard/soft will mean nothin' to really inexperienced guys...
(So the risk is to have people posting in the wrong forums and moderators upset with the number of topics to move)
=> we need to be careful to this... the goal is to make users posting in the right place without needing to think about it :)
(hence limiting the complexity of structure is really something we should try to do)
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