[Mageia-bugsquad] How To Triage (Re: Bug Squad Members Dan-Marian, Joiţa)

[Marja van Waes]

(Thanks Manuel, for improving what I wrote and thanks Dan for asking for examples.

I'll try to expand and improve this document - maybe even with screenshots - for use in the new wiki.)

Any suggestions (from anybody!) are welcome.

But please don't look at the current triage guide now.
I don't want you to concentrate on that guide, but I would like you to concentrate on what you know or learned by experience.
Later on the triage guide can be compared with this document and they can be fused into a guide that contains the best of both  :-)

Op 28-09-11 00:33, Manuel Hiebel schreef:

> Le mardi 27 septembre 2011 à 23:08 +0200, Marja van Waes a écrit :

*EASY THINGS TO BEGIN WITH:

*PACKAGE REQUESTS:

>> Search bugzilla for package requests that haven't been assigned yet
>> https://bugs.mageia.org/buglist.cgi?query_format=advanced&bug_status=NEW&bug_status=REOPENED&component=New%20RPM%20package%20request
>>
>> Some requesters forget to give a link to where the software can be
>> found.


>    
>> If they haven't given a link at all, you can ask them to give the
>> upstream link to the package. If they say: it is a Mandriva package,
>> you can say: not all our packagers are familiar with Mandriva, so
>> please give an upstream link.

>> Or they put the link in the description field, which is good,
>> but the_link should also go in the URL field_. Like
>> https://bugs.mageia.org/show_bug.cgi?id=1067  You can copy the link to
>> the url field, if you want to
> You can also_complete the field RPM package_, and make an precise summary
> if that is not enough (like removing: "I'd like to see this package in
> mageia"
and replace it

> _with "$name-of-the-package, $a very short description"_

BUGS:

Not all steps ar easy, you can start doing what is easy for you and leave the rest to others.
No bugs should be assigned to a maintainer before all necessary steps are taken (unless, of course, the maintainer chooses to grab the bug)


Step 1



>> Look at the
>> new bugs that are reported and use bugzilla to find out whether one is
>> a_duplicate_  of an existing bug. If you are not used to searching
>> bugzilla: play around with it first. And don't forget to try the
>> advanced options https://bugs.mageia.org/query.cgi (choose right tab:
>> advanced search)
Step 2a

Dit the reporter give the needed  basic information about the Mageia release he uses and what steps to take to reproduce the bug?

ADD:(examples of reports with and without needed info)


step 2b (often not so easy, if you don't know how to do it: leave it to others and watch what they do)

Check wether the reporter gave needed backtraces, if he didn't: ask for them and tell him how to get them if he doesn't know

ADD: (examples)


Step 3


>> If someone has the same version of Mandriva as you and reports a bug
>> in a program you are familiar with, you can try to_reproduce_  the bug.
>>
>>
But often other Mageia users report that they have the same bug, so then they reproduced it.

If it can't be reproduced, than it isn't a bug and the bug should be closed
(but please tell the user he can find help for his problem on https://forums.mageia.org/en/)

Step 4


> You can also_add a maintainer_  like what I do here:
> https://bugs.mageia.org/show_bug.cgi?id=2856
>
> https://bugs.mageia.org/show_activity.cgi?id=2856
>
> check the src.rpm:
>    	:src claws-mail with sophie (on irc or sophie.zarb.org)
> or	urpmq --sourcerpm claws-mail
>
> then search the maintainer:
> 	:maint claws-mail
> or 	search on the txt list: http://pkgsubmit.mageia.org/data/maintdb.txt
>
> then search the email of the maintainer: julien on the page
> http://www.mageia.org/wiki/doku.php?id=packaging#list_of_registered_people
>
> or just type the id, sometime it's work (like for misc, tmb,...),
> sometimes not (like here, there is two id) :)
OLD BUGS:

> We must check that for all 'old' bug.
> Here is a saved-search for all bug assigned to bugsquad:
> https://bugs.mageia.org/buglist.cgi?cmdtype=dorem&remaction=run&namedcmd=Bugs%20not%20triaged%20%28excl%20new%20RPM%20requests%29&sharer_id=35
>

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