[Mageia-discuss] User support mailing list?

[Gary Montalbine]

On 06/03/2011 11:30 AM, Remco Rijnders wrote:
> Dear all,
>
> In the past few days since the release (and also before, but less
> frequently) I notice a number of requests for help and assistance for a
> variety of issues being posted on this list. To me this seems to be not
> really on topic for this list which, to my understanding, is more aimed
> at discussing the direction of Mageia for future releases and the role
> Mageia should play in the larger free software community.
>
> I can fully understand why people would ask for help on this mailing
> list as it seems the most appropiate one given the lists we have
> available. I'd like to suggest the creation of a new mailing list for
> and by users where they can get or provide assistance with end user
> problems and questions like these.
>
> I've brought this topic up on #mageia-dev today and received mixed
> reactions, though most of them seemed to be reluctant. As I'd like to
> gather the opinion of a wider audience than just those present and awake
> in #mageia-dev at the time, I now write this email.
>

I support a mailing list for users. I had a problem that would not let 
me use my security camera. Yesterday I posted the request for assistance 
in the forum. No answer. Today I asked for help on the mailing list and 
within 30 minutes I had the answer and now have a working camera. I am 
strictly a user and find mailing lists very informative.

Gary