[Mageia-discuss] User support mailing list?

Maât maat-ml at vilarem.net
Mon Jun 6 13:57:59 CEST 2011

 On Mon, 6 Jun 2011 13:42:48 +0200, Hugo Berus wrote:
> On 6 June 2011 12:45, Wolfgang Bornath <molch.b at googlemail.com> 
> wrote:
>> 2011/6/6 Hugo Berus <hugo.berus at gmail.com>:
>>> On 6 June 2011 11:35, Wolfgang Bornath <molch.b at googlemail.com> 
>>> wrote:
>>>> We have but one list which is aimed at the general
>>>> public: this list here. It's purpose is general discussion about
>>>> Mageia. There's no word about support in the description.
>>>> All other lists are open to the public for the sake of 
>>>> transparency,
>>>> but each of them has a special target group (i18n, marcomm, 
>>>> artwork,
>>>> sysadmin, packagers, council, etc.).
>>> So, that leaves us with a couple of simple options:
>>> 1) add the words "user support" to the description of this list.
>>> 2) create a "mageia-user" ml aimed at user support.
>>> 3) leave it as it is and tell people who come to this list with 
>>> user
>>> support questions to go to the forum.
>>> The third option is really not what I am looking forward to see on 
>>> this list.
>> Agreed. I think this will come automatically with time. There may be
>> the occasional question but in the long run I do not expect this 
>> list
>> overwhelmed with user support questions. That's why I vote for "not
>> necessary" in the question about an extra support list.
>> In short: we should do nothing. :)
> Ok, but still help people if they would come along instead of forcing
> them to go a forum.

 Just a quick tip : forums have RSS enabled so that you can setup the 
 rss client with thunderbird or whatever your mail client is to follow 
 discussions exactly the same way you'd do for a mailing list (iow 
 without having to load huge forum pages)

 And you can even subscribe to only sub-parts (just basic support, or 
 just cauldron, or community, or news... or just a specific topic) or sub 
 categories (just new topics)...


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