[Mageia-discuss] User support mailing list?
maat-ml at vilarem.net
Mon Jun 6 13:57:59 CEST 2011
On Mon, 6 Jun 2011 13:42:48 +0200, Hugo Berus wrote:
> On 6 June 2011 12:45, Wolfgang Bornath <molch.b at googlemail.com>
>> 2011/6/6 Hugo Berus <hugo.berus at gmail.com>:
>>> On 6 June 2011 11:35, Wolfgang Bornath <molch.b at googlemail.com>
>>>> We have but one list which is aimed at the general
>>>> public: this list here. It's purpose is general discussion about
>>>> Mageia. There's no word about support in the description.
>>>> All other lists are open to the public for the sake of
>>>> but each of them has a special target group (i18n, marcomm,
>>>> sysadmin, packagers, council, etc.).
>>> So, that leaves us with a couple of simple options:
>>> 1) add the words "user support" to the description of this list.
>>> 2) create a "mageia-user" ml aimed at user support.
>>> 3) leave it as it is and tell people who come to this list with
>>> support questions to go to the forum.
>>> The third option is really not what I am looking forward to see on
>>> this list.
>> Agreed. I think this will come automatically with time. There may be
>> the occasional question but in the long run I do not expect this
>> overwhelmed with user support questions. That's why I vote for "not
>> necessary" in the question about an extra support list.
>> In short: we should do nothing. :)
> Ok, but still help people if they would come along instead of forcing
> them to go a forum.
Just a quick tip : forums have RSS enabled so that you can setup the
rss client with thunderbird or whatever your mail client is to follow
discussions exactly the same way you'd do for a mailing list (iow
without having to load huge forum pages)
And you can even subscribe to only sub-parts (just basic support, or
just cauldron, or community, or news... or just a specific topic) or sub
categories (just new topics)...
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