[Mageia-discuss] User support mailing list?

[Anthony Irven Scott]

On Mon, 6 Jun 2011 09:50:57 PM Thomas Backlund wrote:
> Wolfgang Bornath skrev 6.6.2011 13:45:
> > 2011/6/6 Hugo Berus<hugo.berus at gmail.com>:
> >> On 6 June 2011 11:35, Wolfgang Bornath<molch.b at googlemail.com>  wrote:
> >>> We have but one list which is aimed at the general
> >>> public: this list here. It's purpose is general discussion about
> >>> Mageia. There's no word about support in the description.
> >>> All other lists are open to the public for the sake of transparency,
> >>> but each of them has a special target group (i18n, marcomm, artwork,
> >>> sysadmin, packagers, council, etc.).
> >> 
> >> So, that leaves us with a couple of simple options:
> >> 1) add the words "user support" to the description of this list.
> >> 2) create a "mageia-user" ml aimed at user support.
> >> 3) leave it as it is and tell people who come to this list with user
> >> support questions to go to the forum.
> >> 
> >> The third option is really not what I am looking forward to see on this
> >> list.
> > 
> > Agreed. I think this will come automatically with time. There may be
> > the occasional question but in the long run I do not expect this list
> > overwhelmed with user support questions. That's why I vote for "not
> > necessary" in the question about an extra support list.
> > 
> > In short: we should do nothing. :)
> 
> or 1.
> 
> And if people ask for help here, give it.
> 
> and then _if_ the traffic grows enough to support creation of a separate
> list, then go for 2.
> 
> --
> Thomas
+1
Tony.