[Mageia-discuss] Big printing issue with HP Photosmart 7150 and Mageia

[Thomas Lottmann]

Le dim. 04 sept. 2011 14:49:31 CEST, Patricia Fraser a écrit :
>
> Hi Thomas,
>
>>
>> I am experiencing since a lot of time big printing issues with an
>> HP Photosmart 7150 and Mageia.
>
>
> I'm using an HP Photosmart C6180 under Mageia 1, using both CUPS and
> HPLip. No problems at all.
>
> On my system HPLip is 3.11.3a, HP Device Manager is 15.0(Qt4), and the
> only problem I have with that is that the systray app uses 100% CPU.
>
> CUPS is 1.4.6, and the driver is "hpcups 3.10.2rc1.9 (color, 2-sided
> printing)"; it's network-connected using the socket:// connection
> type. Things like Claws, Firefox, LibreOffice etc use the CUPS
> connection.
>
> What do you have installed? Are you printing through CUPS or the HP
> Device manager or just what? What versions do you have installed, and
> is it a 64-bit or a 32-bit system?
>
> Let us know what you can of the answers, and we'll do our best to
> help.


Thank you very much for your help. This is very kind, I would almost go 
crazy when attempting to understand.

The printer did... somewhat worked and somepoint before. It would print 
one page, then stop. It was impossible to cancel completely a task in 
the printer list, and if I'm not wrong, it seemed impossible to empty 
the printer spooler.

Usually we print using the usual tools offered by KDE or standard GTK 
software. I mea, we used to print using Firefox, Adobe Reader, Okular,

System-config-printer is the one with who I interacted most of the time, 
but using HPLIP did not make any difference. Printing a test page using 
HPLIP would eventually make literally crash/panic my printer.

> If you run CUPS (go to http://localhost:631/ in your browser) and add
> a printer, what steps are you taking and what errors are you getting?
> Can you print a test page?

I had to enter the user root and it's password to add a new printer. 
Selecting "Find a printer" did not make him find one, but using "Add a 
printer" made him detect twice (?) the HP Photosmart printer. Two 
different names have been found, I selected the one that was not already 
added. I then selected the CUPS+Gutenprint model. The other one that was 
already installed uses the hpcups model.

But when running a test page printing on those two, both of them print a 
big black square on the page (emptying at the same time the black ink 
cartridge).

Deleting and readding the printer does not solve the issue.

No errors have been encountered while performing these steps.